Aditya Kothadiya’s Blog

I’m sure you’ll find hundreds of articles if you Google how to provide the best customer service. Those articles will be full of tips and tactics, disciplines to follow, software tools to use, etc.

This post is not about tips or tactics. It’s about a simple philosophy.

Ok, I’ll not stretch too long, but here is a simple secret to provide the best customer service -

Treat your customers the way you want to be treated by other businesses, and you’ll be naturally providing the best customer service.

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Last week I wrote about how I improved my productivity and happiness by being inactive on Social media. But that’s just one part of the story. Definitely few things really worked well, but there are few other things which could have also worked well but didn’t. Here are those -

What worked well

• Improved my focus and productivity: As I said before, this was the biggest benefit I achieved by staying focused and less distracted. I could finish 2 major milestones on my plate -
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I’m super excited to finally announce that we’ve launched Subscription plans and lots of advanced features for JustRemindIt.com. These are most frequently requested features by our customers, so feels very happy to build and deliver something that customers want.

Here is a quick snapshot of what new features are -

• Monthly Free, Personal & Professional Subscription plans
• Monthly Free reminder credits for each plan
• SMS reminders
• Recurring reminders
• Message Templates
• Stored Contacts

Read more details on JustRemindIt’s official blog here: Announcing Monthly Free reminders, SMS & Recurring reminders, Message Templates and Stored Contacts.

First of all, I haven’t blogged anything in the last few months. In fact, I haven’t also socialized much on Twitter, Facebook and other social media services. Well, there wasn’t any major reason for my inactivity apart from my simple attempt to focus on few important milestones on my plate. I wanted to spend most of my time on my work and with my family and friends, so wanted to restrain myself from all other distractions a.k.a. Social media as much as possible.

To me, spending time on Social media means spending time on Email, Blogs, News Aggregators, Twitter, Facebook, YouTube, etc. In general, I wanted to consume minimum required content – like checking important emails, reading interesting blogs or seeing friends’ updates only couple times a day instead of being hyper active. And I also decided not to produce any content at all – no blog posts, no Tweeting, not even Facebook liking.

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Apple is going to announce some iPhone updates soon – most likely it’s going to be an iPhone 5 launch with some great voice recognition technology powered apps. To announce these updates, they are hosting an event and sent following invitation to press reporters and bloggers.

I’m not interested in talking about what they will be announcing at the event. What I’m interested in is how brilliantly they have designed their invitation. Read the rest of this entry »

4 months ago I launched my part-time project – a Voice Call based reminder iPhone application – JustRemindIt. When I launched it, I had promised that I’ll keep writing my experience about launching, marketing and running an iPhone application business. But, I didn’t keep up my promise and didn’t write anything about it. I just launched the app, and then that’s it. I didn’t work more on the app after that. I did some basic feature enhancements and bug fixes, but not major feature announcements. I didn’t push for any marketing either – absolutely nothing – I know, it was a big mistake. No, I didn’t loose any interest in the project, it’s just that I got too swamped up with my other social commerce startup Shopalize that I couldn’t give enough attention to this project.
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I read this fascinating comment on Hacker News, and this little piece of advice resonates so well with my philosophy of becoming a great leader that I decided to repost that comment here -

Want to be a great leader? Work hard to develop extraordinary skills. Become an independent thinker and have the courage to follow your ideas. Show respect to others and never think more highly of yourself than you ought. Avoid bad habits of sloth, dissipation, dishonesty, and other qualities that would cause others to lose respect for you. Set goals that challenge you to do your best and follow diligently after them. Apply all this consistently to every part of your life, always striving to better yourself in even the smallest ways while maintaining integrity.

I’m happy to share that version 1.1 of JustRemindIt iPhone application is released in the App Store. If you’re using the JustRemindIt iPhone app, then you should download the latest version from the App Store now: http://itunes.apple.com/us/app/justremindit-voice-call-reminders/id408330265?mt=8.
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I’m super excited to announce that my first iPhone app “JustRemindIt” to send Voice (Phone) Call based reminders is ready do download in the App Store here: http://itunes.apple.com/us/app/justremindit-voice-call-reminders/id408330265?mt=8. The iPhone app is FREE to download in the App Store, and you’ll also get some few reminder credits to try the app and play with it.

The Gist

For those, who don’t know what this app is all about, essentially it’s an easiest and simplest iPhone app to send Voice (phone) call based reminders to your friends, colleagues, clients and yourself and get your tasks done.

You just enter the receiver’s details like name, phone number and timezone, then you enter reminder details like message (in simple text format) and date and time at which you want to send a reminder. And then we convert your textual message into voice and call the receiver at scheduled time.
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Now a days my personal inbox is primarily filled up with notification, alert or newsletter emails. Most of the emails I receive are about notifying me that someone has commented on my Facebook status or Blog entry, or someone has started following me on Twitter or Quora. Then there are alert emails from financial institutions or insurance agencies reminding me about paying my bills. And the third category is emails from companies or products about their promotions, offers or monthly newsletters.

In fact, now a days I receive very few personal emails. My friends are communicating with me on the social networks like Facebook and Twitter. My family is communicating with me using phone or similar VOIP services. Very rarely my friends or family members will send me a personal email asking about my whereabouts. If at all I receive email from them, it will be mostly related to some work only.
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