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SaaS Startup

Replying to Customer Support Issues as a CEO

As a CEO of a SaaS company, one of the most gratifying things I enjoy is – replying to Customer Support issues.

It helps me to stay grounded.

It helps me to be empathetic.

It helps me to understand what they truly care about.

It helps me to work harder to fix issues in our product, messaging, documentation, and more.

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