Comcast’s surprising “Wow” customer service experience

When you hear “Comcast Customer Service”, normally you think of “it sucks” either based on your past personal experience or based on horrifying stories you’ve read on the internet. It’s not a surprise that in 2014, Comcast was America’s least favorite company and for the second straight year in 2015, it topped the Hall of … Continue reading Comcast’s surprising “Wow” customer service experience

How to provide the best customer service

I’m sure you’ll find hundreds of articles if you Google how to provide the best customer service. Those articles will be full of tips and tactics, disciplines to follow, software tools to use, etc. This post is not about tips or tactics. It’s about a simple philosophy. Ok, I’ll not stretch too long, but here … Continue reading How to provide the best customer service